We know you will be delighted with your purchase, we do appreciate that sometimes you may not be. On these rare occasions we are more than happy to offer you an Exchange, Credit Note or Refund on your purchase if it is returned to us within 14 days from receipt providing the item is unworn, in its original condition, with its original packaging and all relevant receipts and documentation. This offer does not include purchases made in person, personalised items or special orders and does not affect your statutory rights.

International returns need to be marked clearly as a return to prevent being charged import tax which will be deducted from the refund.

For a refund or exchange on your online purchase return to the address below:

Keo Jewellers
98 Fishergate Walk
St Georges Centre
Preston
Lancashire
PR1 2NR